Refund policy

Return & Refund Policy

We want you to love your candles! If you're not completely satisfied, here's how we can help:

Returns

Returns are accepted within 14 days of delivery.

Candles must be unused, in original condition, and in original packaging.

To start a return, please contact us at artsandwaxco@gmail.com with your order number and reason for return.

Refunds

Once we receive and inspect the returned item, we’ll notify you of the refund status.

Approved refunds will be issued to your original payment method within 5–7 business days.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your candle arrives damaged or you receive the wrong item, please email us within 3 days of delivery with a photo of the issue. We’ll replace or refund it right away.

Non-Returnable Items

Custom or personalized candles are non-returnable unless damaged or defective.

If you have any questions, feel free to contact us at artsandwaxco@gmail.com.